Seavoice, a managed AI voice agent platform for enterprise contact centers, has launched an AI telemarketing agent with multilingual voice capabilities for enterprises across Southeast Asia.
The impulse behind the product is personal as much as strategic. Kai Song, Seavoice's founder, keeps running into the same problem her customers do — by being one of them. Her own bank, she says, periodically blocks her recurring payment to her speech-engine provider for no stated reason, and the only remedy on offer is to whitelist her entire account for three months and hope nothing else gets through.
"When my bank blocks a legitimate payment and I call to fix it, I'm told a human has to open the gate for everything," Kai Song said. "It's the same story our banking customers tell us: a flood of simple, repetitive calls — 'my payment was blocked, my card declined, can you approve this' — that still need a person on the line, every time."
That routine call volume, the company argues, is precisely what an AI telemarketing agent is built to absorb — and, critically, to turn into a revenue moment rather than a logged complaint.
Built for outbound at scale
The agent is designed for the outbound use cases where volume is high and timing matters: recontracting and upsell campaigns, outbound product offers, and lead qualification. Seavoice's core claim is that the agent is managed and scales on demand — a campaign can go from ten agents to a hundred for a three-month push, then back down, without the hiring-and-firing cycle that binds a human telemarketing team.
That flexibility maps directly to real enterprise rhythms, the company notes. In a telco market structured as an oligopoly, a competitor's switch campaign forces a defensive sales push within weeks. In enterprise finance, the final quarter of a financial year drives a spike of outbound activity that no one wants to staff permanently.
"Enterprise buyers don't just want a telemarketing platform. They want to know the agent sounds local, that the deployment won't drag on for months, and that they can scale it up for a campaign and back down again without hiring or firing anyone," Kai Song said.
The localization hurdle
For any telemarketing agent operating across Singapore, Malaysia, and the wider region, language is the first test. The agent supports more than 15 languages and switches mid-call between English, Bahasa Malaysia, Mandarin, Tamil, and local dialects including Singlish and Manglish — a capability called code-switching.
"Customers in Southeast Asia don't stay in one language on a call. They start in English, drift into Bahasa or Mandarin mid-sentence, then back again," Song said. "Most AI voice agents freeze or mishear the moment a customer code-switches. Ours follows them — the call keeps flowing, and the campaign doesn't lose the lead."
How enterprises use it
Telcos run recontracting and upsell campaigns and inbound sales, scaling up when a competitor launches a switch offer and back down when the defensive push ends.
Banks and financial institutions use the agent for outbound telemarketing — credit-card, personal-loan, and insurance offers — and for service-to-sales, turning an inbound request into a natural upsell opportunity, alongside deflecting routine payment and card-status queries that otherwise clog a human queue.
Fintech and consumer finance companies deploy lead qualification, such as calling a customer who clicked an ad to book a test drive or complete an application.
Healthcare and hospitality groups use outbound follow-up and appointment confirmation, including the multi-step calls that tie a central desk to specialist clinics.
What was launched
Seavoice's telemarketing agent is delivered through a managed engagement rather than a self-serve builder. Customers brief Seavoice on scripts, objection handling, and offers; the company then configures and deploys the agent — alongside supporting internal agents for building, analysis, and knowledge — under a dedicated account manager.
The agent extends beyond a single call, handling long-horizon task sequences — follow-ups, escalations, and confirmations — rather than ending the interaction when the first call closes.
Key capabilities
Multilingual voice with mid-call code-switching — 15+ languages across English, Bahasa Malaysia, Mandarin, Tamil, Singlish, and Manglish, so the agent sounds like a local speaker and holds the conversation when the prospect shifts language mid-sentence.
Outbound telemarketing at scale — recontracting, upsell, product offers, and lead qualification run around the clock.
Service-to-sales — surfacing revenue opportunities inside ordinary inbound service interactions.
Long-horizon task sequences — multi-step follow-ups, escalations, and confirmations that continue beyond the first call.
Managed deployment — configured under a dedicated account manager, not a self-serve builder left to the customer.
24/7 operations with instant scale — up or down on demand to match campaign and seasonal spikes, with no hiring cycle.
Enterprise posture — data residency across Malaysia, Singapore, and the US, SOC 2 compliance, and a standing policy of no training on customer data.
Availability
Seavoice's AI telemarketing agent is available now to enterprise customers in Southeast Asia.
About Seavoice
Seavoice is a managed AI voice agent platform for enterprise contact centers. It deploys and operates voice AI agents for outbound telemarketing, sales, and customer-experience automation — calling, answering, qualifying, following up, and learning over time — with a focus on turning customer interactions into revenue opportunities. Seavoice serves banks, telcos, and large consumer brands across Southeast Asia with agents that switch mid-call across 15+ languages and local dialects, hold natural localized conversations, and operate 24/7.
For more information, visit Seavoice.
